ZentriaQualityRequest a workflow review
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Request a workflow review

The platform

One system. No missing handoffs.

Zentria Quality OS is designed to carry the rule, the observation and the reason for a decision through the same workflow. Each stage adds context without losing what came before.

Request a workflow reviewInspect capability status

Follow the complete operating model below. Demonstrations, developing workflows and planned capabilities have different status labels; availability must be confirmed for your operation.

01

CONTROL

Define what good work requires.

What comes in
Approved requirements, process knowledge and product specifications.
What the team does
Set the procedure, limit, frequency, responsible role and required evidence. Approve the version people will use.
What is recorded
A controlled procedure and an explicit monitoring requirement.

OPERATE receives the approved check and its limits.

In the example temperature event

For this fictional storage check, the approved maximum is 4.0°C. That value belongs to a versioned specification—not to an AI suggestion.

Quality programme owner: A qualified person approves the control.

02

OPERATE

Record the work where it happens.

What comes in
The approved check, the operator and the relevant product, equipment or lot.
What the team does
Record the observation, time and supporting material during receiving, production, sanitation or another daily task.
What is recorded
An operational record tied to the version of the control used.

DETECT receives the observation and its expected limit.

In the example temperature event

An operator records 5.2°C for cold storage and links the observation to lot 18A. The original reading stays in the trail.

Assigned operator: The observation is recorded, not interpreted as a release decision.

03

DETECT

Make the exception visible.

What comes in
Actual readings and records compared with approved limits and expected checks.
What the team does
Flag an out-of-limit, missing or late record. Keep the rule, source record and affected scope attached to the quality event.
What is recorded
A quality event with a source, an owner and an explicit review state.

INVESTIGATE receives the event and its supporting records.

In the example temperature event

5.2°C is above the illustrative 4.0°C maximum. Event QE-082 is awaiting review; this flag alone does not decide whether the product is safe.

Shift quality lead: Human review required. No release decision recorded.

04

INVESTIGATE

Test a cause against the facts.

What comes in
The event, containment context, operating history and relevant evidence.
What the team does
Compare possible causes using 5 Why, a cause-and-effect diagram or the structured 8D method. Separate a hypothesis from a supported conclusion.
What is recorded
An investigation with findings, supporting material and a reviewed conclusion.

ACT receives the reviewed cause and the remaining risks.

In the example temperature event

Review door-opening history, equipment checks and the measurement itself. A possible cause is not accepted simply because an assistant proposed it.

Investigation lead: The investigator reviews the conclusion and its evidence.

05

ACT

Give the next action an owner.

What comes in
The quality event, risk review and investigation findings.
What the team does
Assign containment and corrective and preventive action (CAPA). Record product disposition, due dates, required evidence and verification responsibilities.
What is recorded
An action record and an authorized product decision with a rationale.

TRACE carries the action and affected-product scope into the material history.

In the example temperature event

The example links a proposed hold and corrective action to QE-082. A qualified person must decide product disposition; this illustration does not release or close anything.

Authorized quality decision-maker: Approval, disposition and closure remain human-owned.

06

TRACE

Follow the affected product.

What comes in
The affected lot, its supplier and receiving records, transformations and shipments.
What the team does
Follow the material path in both directions. Establish which lots, quantities and destinations fall within the event scope.
What is recorded
A reviewed trace path and, where needed, a recall or withdrawal scope.

ASSURE receives the affected scope and the controls that need checking.

In the example temperature event

Lot 18A stays linked to its receipt, production batch and any shipment record. A trace link identifies context; it does not prove that a recall has been completed.

Traceability coordinator: The responsible team confirms the affected scope.

07

ASSURE

Verify that the control holds.

What comes in
Completed actions, competency records, equipment checks and the required verification plan.
What the team does
Check effectiveness, review training and calibration, and assess applicable sanitation, maintenance or environmental monitoring records.
What is recorded
Verification evidence with a named reviewer and any remaining gaps.

PROVE receives the checked records, decisions and unresolved items.

In the example temperature event

Review the follow-up readings and measurement checks before considering closure. A completed task and an effective corrective action are different things.

Assigned verifier: A verifier confirms effectiveness; unresolved gaps remain visible.

08

PROVE

Show the full basis of the decision.

What comes in
Controlled sources, operational records, actions, trace scope and verification results.
What the team does
Assemble an audit or management-review package that resolves back to source records. Identify its scope, review state and outstanding items.
What is recorded
A reviewable evidence package, not an automatic certification.

Approved lessons and changes feed back into CONTROL.

In the example temperature event

The example package brings SPEC-CS-04, TEMP-082, QE-082 and the review trail together. Its review state keeps outstanding decisions visible; no finished audit outcome is implied.

Quality manager or audit coordinator: Authorized people approve the package and any subsequent changes.

Breadth without separate silos

Your programmes.
The same chain.

Hazard Analysis and Critical Control Points (HACCP) and preventive control plans (PCP) establish what the operation must control. Daily checks record how those controls are used.

Supplier quality, product specifications, allergen and label control, sanitation, environmental monitoring, training and calibration all feed the same quality-event and verification relationships.

Traceability, recall preparation, standards mapping and management review use those records—not a separate history rebuilt for each report.

Trade joins only where applicable ↗

A practical place to start

Bring one workflow.
Find the missing links.

A recurring exception. A difficult handoff. An audit trail that takes too long to reconstruct. Start with the work your team already knows.

Request a workflow reviewFirst, check your workflow